Cancellation
Cancellation may be requested before preparation begins. Once preparation has started, cancellation may not be possible because products are made fresh.
Incorrect or damaged order
If an item is missing, incorrect, or damaged, contact the branch promptly with the order number and a clear photo when possible so the case can be reviewed.
Refunds
Replacement or refund is approved after the case is verified. The method and timing depend on the original payment method or delivery platform.
Third-party delivery orders
Orders placed through an external delivery platform are also subject to that platform's process, and a request may need to be raised directly through it.